All international students are required to have insurance while studying in New Zealand.

Why is insurance compulsory?

The New Zealand Government’s Code of Practice for the Pastoral Care of International Students requires all international students to have appropriate insurance during their period of study.

The ELA’s responsibility under the Code is to ensure all enrolled students have a compliant insurance policy during their enrolment and for the duration of their student visa.

Read about the Code of Practice.

Insurance at the ELA

The ELA uses Allianz Global Assistance NZ Ltd as its preferred insurance provider. Enrolled students will be charged Allianz’s Studentsafe University insurance premium when enrolment is completed.

The Allianz Studentsafe University insurance fee must be paid unless the ELA approves the use of an alternative insurance provider. You are required to have approved insurance for the duration of your study, regardless of the type of visa you have (please see below for full list of approved insurance providers). Your insurance cover is automatically renewed when you re-enrol in a course.

Read about the Studentsafe University insurance policy
Visit the Allianz Studentsafe - University website

What if I already have insurance?

If you have an insurance policy that is compliant with the requirements of the New Zealand Government’s Code of Practice for the Pastoral Care of International Students, you will need to submit evidence of compliant insurance cover to qualify for an insurance fee waiver. 

The ELA has a list of insurance policies deemed compliant with the Code of Practice. If your policy is on this list, you must submit your insurance certificate to enrolment@ela.auckland.ac.nz before you arrive in New Zealand.

Click HERE for a list of compliant insurance policies

Non-compliant insurance policies

If your policy is not included on the list of compliant insurance policies HERE, it will not be accepted and you will be charged for the Allianz Studentsafe-University policy.

Travel

The ELA strongly advises that students secure their own adequate insurance to cover any travel they plan to take before and after their enrolment ends. Please note that returning students are covered for a maximum of 31 days for temporary visits to Australia, Bali, Lombok and the Islands of the South Pacific and return to New Zealand. All other students are covered for a maximum of 16 days for temporary visits to Australia, Bali, Lombok and the Islands of the South Pacific and return to New Zealand during the period of insurance.

Allianz Studentsafe Help Desk (NZ)

Phone: +64 9 488 1638
Tollfree: 0800 486 004
Customer service: help@studentassist.co.nz
Claims: claims@studentassist.co.nz

Global contact details

Worldwide: +64 9 486 6868 (reverse charge call through operator)