English Language Academy

Supporting You Every Step of the Way

At the English Language Academy, we understand the challenges international students face when studying in a new country. That's why we offer comprehensive student support services to ensure your success.

Student Services

Empowering Your Success at ELA

Study Centre

Gain Support and Guidance
at ELA's Study Centre

ELA’s Study Centre offers various opportunities for students to improve their English skills. This is the central hub for students to access a range of interactive and engaging activities both inside and outside the school. Students can practice their English conversation with Meet2Chat sessions, led by University of Auckland volunteers twice a week. Students are also able to enjoy ELA organised extra-curricular activities to practice their English in real-life situations. Students have access to be able to view, review and book all study centre activities online through our Student Experience Course.


Seamless Start at ELA: Your First-Day Orientation and Resources

On your very first day, our welcoming team is here to make sure you feel at ease, on campus. We'll send you a helpful welcome pack via email before you begin. Plus, we offer an IT workshop to guide you in setting up your log-ins and passwords for accessing CANVAS, which is ELA's online learning system.

During orientation, we'll cover everything you need to get started at ELA, such as details about your courses, online activities, and getting to know your classmates. And, don't worry, we also provide a question and answer session to assist you in understanding your course.

Student Concerns

ELA Problem-Solving Guidelines

If you have any concerns about how you are treated by ELA, please follow these steps:

Step 1: Talk to the person involved

Most issues can be resolved through open and honest communication

If you would like to speak to someone in your first language, ELA can organise this

Step 2: Ask to speak with a member of the Senior Leadership Team

Depending on the issue, this could be the Academic Manager, Student Experience and Campus Manager, Business Development Manager, or the Director

You can raise any concerns individually, with a support person or as a group

This manager will then take time to investigate your issue

Step 3: Additional Contacts

Our school is a member of English New Zealand. If you have a complaint that we haven’t been able to resolve, you may wish to write to our professional body and ask for assistance using admin@englishnewzealand.co.nz

If you believe the issue has not been resolved fairly, you can contact Study Complaints, a free and independent complaints service. It is funded by the Ministry of Education

Student Engagement

Connecting Students and
Ensuring Wellbeing

Fostering Community and Ensuring Safety at ELA

Student Social Activities

ELA Students Enjoy a Variety of Activities on-Campus. Join BBQs, Football Games, Excursions, Virtual Homestay Visits, Faculty Tours, and More!

Safe and Supported Students

At ELA, We Understand that Student Wellbeing Drives Success. Discover More About How the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 Informs Our Practices.

English Language Academy

Start Your English Language Journey

Choose your English language course and apply to start learning.