Student Support

Supporting You Every Step of the Way

At the English Language Academy, we understand the challenges international students face when studying in a new country. That's why we offer comprehensive student support services to ensure your success.

Student Services

Empowering Your Success at ELA

Study Centre

Access Tools and Guidance
at ELA's Study Centre

ELA’s Study Centre offers various opportunities for students to improve their English skills. This is the central hub for students to access a range of interactive and engaging activities both inside and outside the school. Students can practice their English conversation with Meet2Chat sessions, led by University of Auckland volunteers twice a week. Students are also able to enjoy ELA organised extra-curricular activities to practice their English in real-life situations. They can visit places like the Auckland Fish Market, local art exhibitions and other activities such as bowling, mini-golf and beach trips. Students have access to be able to view, review and book all study centre activities online through our Student Experience Course.

Orientation

Seamless Start at ELA: Your First-Day Orientation and Resources

On your very first day, our welcoming team is here to make sure you feel at ease, on campus. We'll send you a helpful welcome pack via email before you begin. Plus, we offer an IT workshop to guide you in setting up your log-ins and passwords for accessing CANVAS, which is ELA's online learning system.

During orientation, we'll cover everything you need to get started at ELA, such as details about your courses, online activities, and getting to know your classmates. And, don't worry, we also provide a question and answer session to assist you in understanding your course.

Student Support

ELA Problem-Solving Guidelines

If you have any concerns about how you are treated by ELA, please follow these steps:

Step 1: Talk to the person involved

Most issues can be resolved through open and honest communication

If you would like to speak to someone in your first language, ELA can organise this

Step 2: Ask to speak with a member of the Senior Leadership Team

Depending on the issue, this could be the Academic Manager, Student Experience and Campus Manager, Business Development Manager, or the Director

This manager will then take time to investigate your issue

Step 3: Additional Contacts

If you believe the issue has not been resolved fairly, you can contact Study Complaints

A free and independent complaints service. It is funded by the Ministry of Education

Social Engagement & Student Wellbeing

Connecting Students and
Ensuring Wellbeing

Fostering Community and Ensuring Safety at ELA

Student Social Activities

ELA Students Enjoy a Variety of Activities on-Campus. Join BBQs, Football Games, Excursions, Virtual Homestay Visits, Faculty Tours, and More!

Wellbeing and Safety

At ELA, student wellbeing drives success. Discover our comprehensive safety and wellbeing initiatives by accessing ELA Wellbeing and Safety Goals and Strategies

English Language Academy

Start Your English Language Journey

Choose your English language course and apply to start learning.