Student Services 

ELA Student Support

Student Services


Reception staff are always happy to help students. If you need any help go to Reception first. If they can’t help you, they will direct you to the appropriate person. 

Pastoral care

Our Student Services team can help you with any issues you may face while studying at the ELA. Safety and well-being workshops are conducted throughout the year. A schedule can be sent on request. 

Academic support

You can always make an appointment to meet a senior teacher to talk about your study and your progress. Our senior teachers are highly qualified English language professionals with postgraduate teaching qualifications and will be happy to support your study goals.





Study Centre

Our Study Centre is open 6 days a week. The Centre provides a place to practice your English. The Study Centre Coordinator is a qualified expert in helping students with their study goals.

Resources include: IELTS practice tests, graded readers, DVDs (with English subtitles), reference books, digital audio and video files and lectures.

Study Centre Opening Hours 

Monday - Friday:  10am - 3:15pm*

* PLEASE NOTE: These times are local New Zealand times.  NZ observes daylight savings.  In 2021, daylight savings ends at 3am on Sunday, April 4th (NZ time) and commences again at 2am on Sunday, September 26th.  This will alter your in-home times. Please ensure you adjust your times accordingly.



On your first day, our friendly team will provide an orientation programme to help you with your studies and your life in Auckland. They can assist you with public transport, banking, mobile phone connection and all you need to start your experience in New Zealand.

Visa renewal assistance

The ELA enrolments team can assist you with your ELA student visa queries and extensions.

Education (Pastoral Care of International Students) Code of Practice

The ELA has agreed to observe and be bound by the New Zealand Government's Education (Pastoral Care of International Students) Code of Practice. A copy of the Code can be found through HERE.






ELA Student Handbook

Your guide to student life at ELA can be downloaded HERE

Student social activities

Students can join weekly social activities. These can include BBQs, football games, zoo trips, indoor rock climbing, horse riding and even bungee jumping. The activities are advertised each week. To see some examples of our exciting student activities, check out our activities page HERE

Travel arrangements

Weekend trips to popular New Zealand destinations such as Hobbiton, the Bay of Islands and Rotorua can be organised through our partner travel companies.