Coronavirus (COVID-19) situation

Update: 23 March 2020

The NZ Prime Minister has announced that New Zealand has moved to a Level 3 status, and will move to a Level 4 status at midnight on Wednesday. To ensure that the ELA follows Government guidelines, we have made the following decisions to ensure the safety and wellbeing of all of our students and staff:

  • Tuesday 24 March will be a non-teaching day to allow time for teachers to make final preparations for teaching online.
  • From Wednesday 25 March, classes and all teaching will be delivered online for next four weeks.
  • From Thursday 26 March, all ELA staff will be working from home, and all students will receive classes online.The ELA is still very much operational and our staff are all still available as they work from home. 

All of our ELA students are being contacted today to check on the devices and internet access that they have access to. We are also supporting students with their study plans and pastoral support around their safety and well-being. The ELA will be in continual and daily contact with all of our students and will work with them to either continue their studies online, or assist them with  arrangements to return home. For a copy of the PM’s announcement, see HERE and for information on the NZ Government’s response to COVID-19, see HERE

The ELA understands this is a concerning time for all our students and test candidates who are impacted by the Coronavirus (COVID-19) outbreak. Our thoughts are with students, candidates, families, staff and education partners equally. Our top priority is to provide you with as much support as needed to ensure the best decision is made in every situation. Given the dynamic and ever-evolving nature of this situation, we are monitoring this situation daily and following advice from the University of Auckland, World Health Organisation (WHO), the Ministry of Health and other education and health authorities.

This web space will be dedicated to news and support around the COVID-19 situation at the ELA, and we will provide regular updates as they come available. If you have any questions or concerns specific to your situation, please contact Wayne Lloyd from our marketing team for personalised support at

For official Government information specific to international students from Education New Zealand, see HERE. 

Latest updates 


Stay up to date with the COVID-19 situation in New Zealand and the University of Auckland's response procedures. 


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Support for current and incoming students 


Information on what enrolment options incoming students have, self-isolation procedures, refund policies and support for current students.


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Support for test candidates  


Information on what support we're offering for candidates who are due to sit an exam at our test centre. 


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New Zealand Support Services 

New Zealand Immigration Contact Centre helpline for specific coronavirus related immigration queries: 0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ).

New Zealand Ministry of Health dedicated coronavirus helpline: 0800 358 5453 (or +64 9 358 5453 for overseas SIMs).

The 0800 number is free to call, available 24 hours a day, 7 days a week, and will be staffed by members of the National Telehealth Service with interpreters on hand to help with translation.

New Zealand Ministry of Health online:

Official advice for New Zealanders living and travelling overseas: SafeTravel COVID-19

International information: World Health Organisation (WHO) COVID-19