Coronavirus (COVID-19) situation

Update: 22 May 2020 

To continue supporting our future students with their academic plans, the ELA will now accept IELTS Indicator results in alignment with the University of Auckland. Offshore students can provide this upon enrolment as proof of meeting entry requirements into our courses during 2020-2021 until further notice, subject to availability in their home country

Update: 12 May 2020 

New Zealand will transition to Alert Level 2 at midnight on Wednesday 13 May 2020. The ELA is delighted to announce our Testing Centre will re-open for IELTS and PTE Academic testing from Friday 15th May 2020. 

We want to assure you we are taking every precaution to keep our test takers and our testing team safe during Alert Level 2.  Our team has planned for our opening very carefully and will be taking the following precautions to ensure our staff and test takers remain safe at our centre: 
•    Reduced testing numbers for our first week to allow 2 meters social distancing
•    From Friday 22nd May, we will return to usual numbers allowing 1 meter social distancing 
•    Signing in and out forms for all staff and test takers to ensure accurate contact tracing
•    Separate floors for all tests – no intermixing of test takers or staff
•    Masks and gloves available for test takers and staff (though wearing of masks and gloves is optional, you do not need to wear these to take a test)
•    Increased cleaning between and during tests

If you have any questions or concerns about your IELTS or PTE Academic booking with us, feel free to get in touch at

The ELA understands this is a concerning time for all our students and test candidates who are impacted by the Coronavirus (COVID-19) outbreak. Our thoughts are with students, candidates, families, staff and education partners equally. Our top priority is to provide you with as much support as needed to ensure the best decision is made in every situation. Given the dynamic and ever-evolving nature of this situation, we are monitoring this situation daily and following advice from the University of Auckland, World Health Organisation (WHO), the Ministry of Health and other education and health authorities.

This web space will be dedicated to news and support around the COVID-19 situation at the ELA, and we will provide regular updates as they come available. If you have any questions or concerns specific to your situation, please contact Wayne Lloyd from our marketing team for personalised support at

For official Government information specific to international students from Education New Zealand, see HERE. 

Latest updates 


Stay up to date with the COVID-19 situation in New Zealand and the University of Auckland's response procedures. 


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Support for current and incoming students 


Information on enrolment deferrals, online English language courses, self-isolation procedures, refund policies and support for current students.


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Support for test candidates  


Information on what support we're offering for candidates who are due to sit an exam at our test centre. 


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New Zealand Support Services 

New Zealand Immigration Contact Centre helpline for specific coronavirus related immigration queries: 0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ).

New Zealand Ministry of Health dedicated coronavirus helpline: 0800 358 5453 (or +64 9 358 5453 for overseas SIMs).

The 0800 number is free to call, available 24 hours a day, 7 days a week, and will be staffed by members of the National Telehealth Service with interpreters on hand to help with translation.

New Zealand Ministry of Health online:

Official advice for New Zealanders living and travelling overseas: SafeTravel COVID-19

International information: World Health Organisation (WHO) COVID-19