Coronavirus (COVID-19) situation

The ELA understands this is a concerning time for all our students and test candidates who are impacted by the Coronavirus (COVID-19) outbreak. Our thoughts are with students, candidates, families, staff and education partners equally. Our top priority is to provide you with as much support as needed to ensure the best decision is made in every situation. Given the dynamic and ever-evolving nature of this situation, we are monitoring this situation daily and following advice from the University of Auckland, World Health Organisation (WHO), the Ministry of Health and other education and health authorities.

This web space will be dedicated to news and support around the COVID-19 situation at the ELA, and we will provide regular updates as they come available. If you have any questions or concerns specific to your situation, please contact Wayne Lloyd from our marketing team for personalised support at

For official Government information specific to international students from Education New Zealand, see HERE. 

Latest updates 


Stay up to date with the COVID-19 situation in New Zealand and the University of Auckland's response procedures. 


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Support for current and incoming students 


Information on enrolment deferrals, online English language courses, self-isolation procedures, refund policies and support for current students.


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Support for test candidates  


Information on what support we're offering for candidates who are due to sit an exam at our test centre. 


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New Zealand Support Services 

New Zealand Immigration Contact Centre helpline for specific coronavirus related immigration queries: 0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ).

New Zealand Ministry of Health dedicated coronavirus helpline: 0800 358 5453 (or +64 9 358 5453 for overseas SIMs).

The 0800 number is free to call, available 24 hours a day, 7 days a week, and will be staffed by members of the National Telehealth Service with interpreters on hand to help with translation.

New Zealand Ministry of Health online:

Official advice for New Zealanders living and travelling overseas: SafeTravel COVID-19

International information: World Health Organisation (WHO) COVID-19