Coronavirus (COVID-19) situation

Update:  13 October 2020

New Zealand is now back at Alert Level 1 which means the ELA is fully operational and staff and students can return to the building.
Border restrictions remain in place, and we will continue to provide online lessons and support our students overseas as we have done throughout the year.

Please note the following guidelines from the University of Auckland, which we need to follow:

o    The Government has confirmed that, under Alert Level 1, physical distancing is not required, and it is no longer a requirement to wear face masks on public transport. However, please feel free to wear a face mask at the ELA if this provides you with an additional level of comfort.

o    You are encouraged to keep track of where you have been by continuing to use the QR code posters for the NZ COVID Tracer App on display at the building entrance. 

o    Our enhanced cleaning regimes will continue under Alert Level 1 to ensure a healthy and safe environment for everyone on campus. There are hand sanitiser stations around the ELA and disinfectant spray packs in teaching spaces for student and staff use. Please continue to practise good hand hygiene, stay home if you are unwell, and if you have cold and flu symptoms contact your doctor or Healthline on 0800 358 5453 for advice.

If you have further questions or concerns, please do not hesitate to email Further updates will be provided via Canvas for ELA students.

Further updates will be provided via Canvas for ELA students.

Reception hours are 9am – 3:30pm Monday – Friday.
Study Centre hours are 10am - 3:15pm Monday – Friday. 

Latest updates 


Stay up to date with the COVID-19 situation in New Zealand and the University of Auckland's response procedures. 


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Support for current and incoming students 


Information on enrolment deferrals, online English language courses, self-isolation procedures, refund policies and support for current students.


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Support for test candidates  


Information on what support we're offering for candidates who are due to sit an exam at our test centre. 


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New Zealand Support Services 

New Zealand Immigration Contact Centre helpline for specific coronavirus related immigration queries: 0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ).

New Zealand Ministry of Health dedicated coronavirus helpline: 0800 358 5453 (or +64 9 358 5453 for overseas SIMs).

The 0800 number is free to call, available 24 hours a day, 7 days a week, and will be staffed by members of the National Telehealth Service with interpreters on hand to help with translation.

New Zealand Ministry of Health online:

Official advice for New Zealanders living and travelling overseas: SafeTravel COVID-19

International information: World Health Organisation (WHO) COVID-19