Coronavirus (COVID-19) situation for ELA test centres

 

Update: 22 February 2021

From 11:59pm, Monday the 22nd February Auckland will move to Alert Level 1. This means our test centre is open as normal to all candidates.

During alert level 1, the following precautions are in place to ensure our staff and test-takers remain safe: 
•    Testing numbers return to normal, and 1m social distancing will be in place.
•    QR Code posters for the NZ COVID tracer app, as well as sign in and out forms for all staff and test takers to ensure accurate contact tracing
•    Hand sanitiser is available for test-takers and staff 
•    Increased frequency of cleaning between tests

If you have any questions or concerns about your IELTS or PTE Academic booking with us, feel free to get in touch at ielts@auckland.ac.nz

 

Update: 18 February 2021

Auckland transitioned to Alert Level 2 at 11:59 pm on Wednesday 17th February. 

The exam centre is now open for registered exam candidates only.

During alert level 2, the following precautions are in place to ensure our staff and test-takers remain safe: 
•    Reduced testing numbers to allow 2 metres social distancing
•    QR Code posters for the NZ COVID tracer app, as well as sign in and out forms for all staff and test takers to ensure accurate contact tracing
•    Each test is conducted on a separate floor – no intermixing of test-takers or staff
•    Masks, gloves and hand sanitiser are available for test-takers and staff 
•    Increased frequency of cleaning between and during tests


If you have any questions or concerns about your IELTS or PTE Academic booking with us, feel free to get in touch at ielts@auckland.ac.nz

Update: 2 September 2020

Auckland transitioned to Alert Level 2 at midnight on Sunday 30 August 2020. The ELA is delighted to announce that our Testing Centre has re-opened for IELTS and PTE Academic testing as of Monday 31st August 2020. 
We want to assure you that we are taking every precaution to keep our test takers and our testing team safe during Alert Level 2.  Our team has planned for our opening very carefully and will be taking the following precautions to ensure our staff and test takers remain safe at our centre: 
•    Reduced testing numbers for our first week to allow 2 metres social distancing
•    From Sunday 6th September, we will return to usual capacity allowing 1 metre social distancing 
•    Sign in and out forms for all staff and test takers to ensure accurate contact tracing
•    Each test is conducted on a separate floor – no intermixing of test takers or staff
•    Masks and gloves available for test takers and staff (though wearing of masks and gloves is optional, you do not need to wear these to take a test)
•    Increased frequency of cleaning between and during tests
If you have any questions or concerns about your IELTS or PTE Academic booking with us, feel free to get in touch at ielts@auckland.ac.nz

Update: 12 May 2020

New Zealand will transition to Alert Level 2 at midnight on Wednesday 13 May 2020. The ELA is delighted to announce our Testing Centre will re-open for IELTS and PTE Academic testing from Friday 15th May 2020. 

We want to assure you we are taking every precaution to keep our test takers and our testing team safe during Alert Level 2.  Our team has planned for our opening very carefully and will be taking the following precautions to ensure our staff and test takers remain safe at our centre: 
•    Reduced testing numbers for our first week to allow 2 meters social distancing
•    From Friday 22nd May, we will return to usual numbers allowing 1 meter social distancing 
•    Signing in and out forms for all staff and test takers to ensure accurate contact tracing
•    Separate floors for all tests – no intermixing of test takers or staff
•    Masks and gloves available for test takers and staff (though wearing of masks and gloves is optional, you do not need to wear these to take a test)
•    Increased cleaning between and during tests

If you have any questions or concerns about your IELTS or PTE Academic booking with us, feel free to get in touch at ielts@auckland.ac.nz

Update: 24 March 2020

Following our government’s escalation in response to the Coronavirus (COVID-19) situation, our test centre has suspended testing from 24th March 2020 to 20th April 2020. Our admin team however is still available to answer any queries and support you in any way we can.  

For IELTS computer-delivered and paper-based tests:
To contact us, please call 09 923 6547 and leave a voicemail with your name and phone number.   This will be emailed to us and we will respond to you as soon as we can.  Or, you may email: ielts@auckland.ac.nz and one of our team will be glad to assist you.  

For PTE Academic tests:
Please contact PTE customer service on 0508 306 723.

For Pearson Vue tests:
Please visit www.PearsonVue.com website> for test takers > schedule an exam > select their specific test > halfway down on the right hand side is the Customer Service box in red. 

We will keep this section informed with information as soon as it becomes available.  We are set to resume testing as soon as we are able to and look forward to seeing you back at our centre then.

 

Test candidate support around Coronavirus (COVID-19)

 

We wanted to take this opportunity to let you know we understand how stressful the unfolding Coronavirus (COVID-19) situation must be for you all.  We want to do the best we can to support you during this time.

Your health and wellbeing are of the utmost importance to us, and we have taken extra measures such as:

  • Wiping down all surfaces before and between tests.  
  • We are also having our labs cleaned more often, and for paper based tests have increased the spaces between desks.  
  • For computer based testing, where we can, we will provide spaces between candidates.

We ask that during this time you mitigate your own risk by not turning up too early to your test – half an hour before your test time is plenty of time and will minimise your interaction with others.  

Please also ensure you are taking measures to wash your hands carefully, and practice personal care measures as recommended by the World Health Organisation. You can find out more about these HERE. 

If you are still have questions please contact our friendly team at ela@auckland.ac.nz

For support and updates from IDP, please see HERE.